You can track your order via the Track & Trace link that you receive from us through PostNL or DHL. It is also possible to track your order via our tracking portal. You will need your order number and zip code for this.
ou can track the status of your order by logging into your account. Click on 'History and details of my orders' and find the latest updates here. Don't have an account? Then follow your order via the Track & Trace link you received from us, or via the tracking portal.
It is not possible to change your order online. Send a message to klantenservice@hay.nl to inform us of any changes. Please note: if we have already processed the order, this is no longer possible.
Delivery times may vary per ordered product. The product page shows the estimated delivery time of the product. Some deliveries may take longer or shorter. We always try our best to contact you and communicate any changes. Small items are normally delivered within 5 working days, medium and large items usually take longer. In general, the following delivery times apply according to availability: The delivery time of accessories and small furniture that are in stock is usually between 2-5 working days. Furniture is delivered in consultation with our carrier. When in stock, furniture is usually delivered between 5-7 working days. If your order is not in stock, you will receive an e-mail from us with the estimated delivery time.
Note: Due to the holiday rush, longer delivery times may occur than you are accustomed to from us. We are making every effort to dispatch your order as promptly as possible. Thank you for your patience.
To check the status of your order, you can log in to your account, where you click on 'orders'. Here you can follow the progress of your orders. This information is regularly updated, but if you would like additional information please do not hesitate to contact us. In the event of unexpected delays, we will contact you ourselves.
